I was under the impression I would be getting an expert. The tech sent by the local installer had never installed these units before. He spent roughly the first hour looking through my owners manual and looking online for information on the process. He didn’t have the correct tools for the job, ended up needing to use some of my tools, and it took 5 hours to complete. Worst of all he never told me the installation listed on online was only an estimate. I was charged 150% more than the…
Arrived several hours after appointment window. I had to call to find out if he was still coming. Company does not answer their phones. You have to leave vmail. Installer very nice. Finished and cleaned up nicely.Next day, I noticed a problem with installation not fitting flush on roof in one corner. Called and left message. Installer called back and said he’d be out the next morning before his first appointment at 8:30. Had to call at 10AM and leave message as to what…
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I was under the impression I would be getting an expert. The tech sent by the local installer had never installed these units before. He spent roughly the first hour looking through my owners manual and looking online for information on the process. He didn’t have the correct tools for the job, ended up needing to use some of my tools, and it took 5 hours to complete. Worst of all he never told me the installation listed on online was only an estimate. I was charged 150% more than the…
Arrived several hours after appointment window. I had to call to find out if he was still coming. Company does not answer their phones. You have to leave vmail. Installer very nice. Finished and cleaned up nicely.Next day, I noticed a problem with installation not fitting flush on roof in one corner. Called and left message. Installer called back and said he’d be out the next morning before his first appointment at 8:30. Had to call at 10AM and leave message as to what…